Return Policy
1. Overview At Shreenathji Rasayan Pvt. Ltd., we are committed to providing high-quality chemicals and specialty resins to our customers. However, we understand that situations may arise where you need to return a product. This policy outlines the terms and conditions for returning products purchased from us.
2. Eligibility for Returns Products may be eligible for return under the following conditions:
The product is damaged or defective upon delivery.
The product received does not match the order.
The return request is made within 15 days of delivery.
3. Non-Returnable Items The following items are not eligible for return:
Opened or partially used products.
Products damaged due to improper handling or storage by the customer.
Custom-made or special-order products.
Products with an expired return window.
4. Return Process To initiate a return:
Contact our customer support team at sales.ex@shreenathjirasayan.com with your order details and reason for return.
Provide any necessary documentation, including photos of the product if it is damaged or defective.
Our team will review your request and guide you through the next steps.
5. Refunds and Replacements
If the return is approved, we will offer either a replacement or a refund, depending on your preference and product availability.
Refunds will be processed to the original payment method within 7-10 business days after the returned product is received and inspected.
6. Shipping Costs
If the return is due to an error on our part (e.g., incorrect or defective product), we will cover the return shipping costs.
For other return reasons, the customer may be responsible for shipping costs.
7. Contact Information For any questions or concerns regarding returns, please contact us at:
Phone: +919624711668
8. Amendments to the Policy Shreenathji Rasayan Pvt. Ltd. reserves the right to modify this return policy at any time without prior notice. Please review this policy periodically for any updates.
Thank you for choosing Shreenathji Rasayan Pvt. Ltd. We value your business and strive to ensure your satisfaction.
